Security Centre | Ulster Bank

Top tips to protect yourself:

1. Don’t get caught out buying online – we all love a bargain but be vigilant when buying from social media and online market places. Always do your research on the seller and if a deal seems too good to be true it probably is and could be a scam
2. Use secure websites – always look for the padlock symbol and “https” in the web address to make sure it’s a secure connection
3. Always use a safe way to pay -  like your debit or credit card. Don’t transfer money directly.
4. Don’t give anyone your full details – Scammers are really convincing. If anyone, even someone claiming to be from the bank, Police or another organisation you trust gets in touch and asks for information such as login details, passcodes, card reader codes, remote access to your device or tells you to transfer money from your account – don’t do it, it’s a scam..
5. Don’t open unexpected emails from anyone you don’t know - Scammers may send you emails or texts which look to include a gift, but actually include viruses.
6. Get in touch with us if you’re ever unsure something is genuine-  Call us using the number from the back of your card or from our website

We’re committed to helping you stay safe and secure online and are continuously investing in new fraud prevention tools and the latest security technology to keep you protected online.

Following a review of our existing services, we have formed a partnership with Malwarebytes, a provider of industry recognised cyber security solutions, to make their Malwarebytes Premium product available for free (RRP £49.99) to our customers on up to 10 devices of their choosing.

During this initial phase the product will be available to our Personal Anytime Banking customers, initially to a small pilot group until early next year. The Bank will be looking to make the product available to our business and Bankline customers early in 2020.

Find out more

Keeping your money safe and secure is at the heart of everything we do so we’ll be checking it’s really you more often – and not someone pretending to be you.

What does this mean?  When you buy something online or use Anytime Banking you’ll sometimes be asked to provide a one time passcode (OTP). This passcode is sent to your mobile phone by text and you’ll need it to complete your transaction.  All banks must do this as part of new regulations designed to improve the security of your purchases and reduce fraud.  It is sometimes referred to as Strong Customer Authentication (SCA).

Remember that you should never disclose your OTP to anyone, even someone who claims to be calling from the bank – we will never ask you disclose these codes to us over the phone.

Learn more

Fraudsters send spoof text messages and emails to try and get your personal information. These messages may well have been doctored so that they appear to come from a genuine Bank number or email ID. They usually contain links which lead to websites asking you to enter your Anytime Banking login information or other personal information.

We recommend you follow these simple steps to help stay secure:

Never give your full Anytime Banking PIN, full password or card reader codes to anyone

 

Never respond to suspicious emails or text messages

 

Be cautious when clicking links, Our text messages may contain links to our websites, but, like our emails, never link to pages that ask for any online banking or full card details.

 

If you’re in doubt about the authenticity of a message from us, please contact us immediately