Security Centre | Ulster Bank

If you have been a victim of a recent data breach, following these simple tips will help you stay safe and secure.

Fraudsters often contact you pretending to be from the Bank, the Police or companies your trust to convince you to divulge information or pay money out of your account and they can use sophisticated technology to make the number appear like it's a genuine number, not their actual caller ID

Never give out your Mobile banking App Activation codes and Passcode

Never give your full Anytime Banking PIN, full Anytime Banking password or Card Reader codes to anyone over the phone, even a caller claiming to be from your bank or the police

Never move your money to a 'safe/secure' account if asked to do so by someone saying they are from the bank or the police

If you receive a request to download software to connect to your computer, and you have not initiated the conversation with the company, decline to do so

If you receive a suspicious or unexpected call, always verify the caller using an independently checked phone number such as a contact number from our website. 

If you are asked to do any of the above then end the call immediately

A common strategy fraudsters may use is to pose to be a known company that you may use and advise that you have overpaid a payment in the past and that you are owed a refund. The fraudsters would then try to get you to use your card reader to be able to process the refund.

More about vishing

Take Five To Stop Fraud is a national campaign from Financial Fraud Action UK and the UK Government, backed by the banking industry coming together to tackle fraud.

Stop and think

Requests to move money: A genuine bank or organisation will never contact you out of the blue to ask for your PIN, full password or to move money to another account. Only give out your personal or financial details to use a service that you have given your consent to, that you trust and that you are expecting to be contacted by

Clicking on links/files: Don’t be tricked into giving a fraudster access to your personal or financial details. Never automatically click on a link in an unexpected email or text

Personal information: Always question uninvited approaches in case it’s a scam. Instead, contact the company directly using a known email or phone number.

Are you too smart to be scammed?

Take this test to find out https://takefive-stopfraud.org.uk/takethetest/  (Opens in a new window)

Ulster Bank are proactive in providing you with the knowledge and skills to protect yourself from fraud and scams, and that is why we are proud to be the first and only bank to support Friends Against Scams, a new partnership initiative with the National Trading Standards Scams Team.

Friends Against Scams aims to raise awareness of fraud and scams, encourage people to take part in short online training session's and make a commitment to spread the fraud protection message to family and friends. Anybody can join Friends Against Scams by helping to spread the scams awareness message and make a difference in their own way

For more information and to take the online training, visit the Friends Against Scams website www.friendsagainstscams.org.uk/ (opens in new window)