Security Centre | Ulster Bank

Anytime Banking card reader on a laptop

Security Centre

Tips to stay safe online

News Alert

Coronavirus Scam advice

We’ve seen an increase in criminals exploiting the coronavirus and using this as part of their scam tactics.


Don’t fall victim by looking out for the following:


Impersonation scams and emails offering health updates or cures

Scammers are sending out emails that look like they come from trusted organisations, like the World Health Organisation (WHO).  An attachment in the email claims to provide safety measures to combat coronavirus but opening it actually infects your device with malware that monitors your online activity and captures your information.


Claims you are due to receive a tax refund

Criminals are bombarding mailboxes with emails saying you’re entitled to a tax refund due to coronavirus – but it’s a trick.  HMRC will never contact you by email to discuss tax refunds, so don’t click or respond.  Report emails like this to


Purchase scams

Watch out for emails, ads, posts, texts or phone calls advertising anything to do with coronavirus – whether it’s for facemasks, vaccines or access to testing kits – any deals that look too good to be true usually are.  These approaches are very likely to be a scammer trying to get their hands on your money or personal details – make sure you don’t give them what they want.


Offers to make quick money 

There has been a huge increase in criminals trying to lure people into becoming money mules through ‘get rich quick’ job offers during these uncertain times. If a job ad looks too good to be true – it probably is and the personal consequences of allowing criminals to pay money through your account can be life-changing.  Reject any offers of cash to let someone else use your bank account, it’s simply not worth it!


Always remember:

Stay alert to suspicious phone calls, texts or emails from anyone claiming to be from the bank or other trusted organisations. We’ll never ask you to share your full PIN, password, card reader code, one time passcode or to move money from your account.

Never download attachments, software or let anyone remotely log into your computer following a call or email you’ve received out of the blue

If you are ever asked to do any of these things, refuse and contact us immediately using the number on the back of your card or a number you trust. If possible, call us back from a different phone or mobile.


Take Five to Stop Fraud

Take Five To Stop Fraud is a national campaign from Financial Fraud Action UK and the UK Government, backed by the banking industry coming together to tackle fraud.


Criminals are experts at impersonating people, organisations and the police.


They spend hours researching you for their scams, hoping you’ll let your guard down for just a moment.

Fraudsters are turning to more sophisticated ways to take your money, whether through online offers, emails or telephone calls. Can you outsmart them? Put your ability to spot a scam to the test with the Take 5 quick quiz.


Stop: Taking a moment to stop and think before parting with your money or information could keep you safe. 


Challenge: Could it be fake? It’s ok to reject, refuse or ignore any requests. Only criminals will try to rush or panic you. 


Protect: Contact your bank immediately if you think you’ve fallen for a scam and report it to Action Fraud.


My money? My info? I don’t think so!

Confirmation of Payee (CoP)

Whether you’re paying a company, a friend or your dog walker, you want to be confident the payment you’re making is sent to the right person.


That’s why we’re introducing Confirmation of Payee (CoP); a name checking service that checks the name of the account holder you intend to pay - along with the sort code, account number and account type (Personal or Business) - against the details held for that account, giving you greater confidence you’re paying the right person.


While many UK banks will be introducing CoP, they may launch this service at different times. So it’s also really important anyone who needs to pay money into your account knows your first and last name as it appears on your bank account.


Why are we doing this?


Our priority is to keep your money safe and secure. We’re introducing this name checking service to help protect you from so called “authorised push payment” scams. These are scams where people are tricked into sending money to criminals, who often pretend to be people they are not. It will also help avoid simple mistakes like mis-typing account details when you set up a new payment


How does this work?


When you set up a new payment using online banking or the mobile app, the account holder’s name will be checked against the account details held with their bank. We’ll then tell you if the details you’ve entered match, giving you more confidence you’re paying the right person


Find out more

Safer shopping

Top tips to protect yourself:

  1. Don’t get caught out buying online – we all love a bargain but be vigilant when buying from social media and online market places. Always do your research on the seller and if a deal seems too good to be true it probably is and could be a scam
  2. Use secure websites – always look for the padlock symbol and “https” in the web address to make sure it’s a secure connection
  3. Always use a safe way to pay -  like your debit or credit card. Don’t transfer money directly.
  4. Don’t give anyone your full details – Scammers are really convincing. If anyone, even someone claiming to be from the bank, Police or another organisation you trust gets in touch and asks for information such as login details, passcodes, card reader codes, remote access to your device or tells you to transfer money from your account – don’t do it, it’s a scam..
  5. Don’t open unexpected emails from anyone you don’t know - Scammers may send you emails or texts which look to include a gift, but actually include viruses.
  6. Get in touch with us if you’re ever unsure something is genuine-  Call us using the number from the back of your card or from our website

Malwarebytes Premium

We’re committed to helping you stay safe and secure online and are continuously investing in new fraud prevention tools and the latest security technology to keep you protected online.


Following a review of our existing services, we have formed a partnership with Malwarebytes, a provider of industry recognised cyber security solutions, to make their Malwarebytes Premium product available for free (RRP £49.99) to our customers on up to 10 devices of their choosing.


During this initial phase the product will be available to our Personal Anytime Banking customers, initially to a small pilot group until early next year. The Bank will be looking to make the product available to our business and Bankline customers early in 2020.


Find out more

Strong Customer Authentication

Keeping your money safe and secure is at the heart of everything we do so we’ll be checking it’s really you more often – and not someone pretending to be you.


What does this mean?  When you buy something online or use Anytime Banking you’ll sometimes be asked to provide a one time passcode (OTP). This passcode is sent to your mobile phone by text and you’ll need it to complete your transaction.  All banks must do this as part of new regulations designed to improve the security of your purchases and reduce fraud.  It is sometimes referred to as Strong Customer Authentication (SCA).


Remember that you should never disclose your OTP to anyone, even someone who claims to be calling from the bank – we will never ask you disclose these codes to us over the phone.


Learn more

Telephone Scams - also known as Vishing

If you have been a victim of a recent data breach, following these simple tips will help you stay safe and secure.


Fraudsters often contact you pretending to be from the Bank, the Police or companies your trust to convince you to divulge information or pay money out of your account and they can use sophisticated technology to make the number appear like it's a genuine number, not their actual caller ID


Never give out your Mobile banking App Activation codes and Passcode


Never give your full Anytime Banking PIN, full Anytime Banking password or Card Reader codes to anyone over the phone, even a caller claiming to be from your bank or the police


Never move your money to a 'safe/secure' account if asked to do so by someone saying they are from the bank or the police


If you receive a request to download software to connect to your computer, and you have not initiated the conversation with the company, decline to do so


If you receive a suspicious or unexpected call, always verify the caller using an independently checked phone number such as a contact number from our website. 


If you are asked to do any of the above then end the call immediately


A common strategy fraudsters may use is to pose to be a known company that you may use and advise that you have overpaid a payment in the past and that you are owed a refund. The fraudsters would then try to get you to use your card reader to be able to process the refund.


More about vishing

Text Message Scams - also known as Smishing

Fraudsters send spoof text messages and emails to try and get your personal information. These messages may well have been doctored so that they appear to come from a genuine Bank number or email ID. They usually contain links which lead to websites asking you to enter your Anytime Banking login information or other personal information.


We recommend you follow these simple steps to help stay secure:


    Never give your full Anytime Banking PIN, full password or card reader codes to anyone


    Never respond to suspicious emails or text messages


    Be cautious when clicking links, Our text messages may contain links to our websites, but, like our emails, never link to pages that ask for any online banking or full card details.


    If you’re in doubt about the authenticity of a message from us, please contact us immediately


Add your signposting title here… Give nothing away to scammers

There are many different types of scams. Keep your money safe from them all.

Scams can be very believable and are often the work of highly organised criminals. Here are a few tips for protecting yourself:

  • Don’t tell anyone your security details
  • Don’t assume the person who contacted you is genuine
  • Don’t let them rush you
  • If you’re suspicious, go with your instincts
  • Stay in control

Friends Against Scams

Friends Against Scams aims to prevent people becoming victims of scams. Joining Friends Against Scams will equip you with the knowledge you need to protect yourself from the emotional and financial impact. You’ll learn how to:

  • Spot a potential scam and report it
  • Avoid becoming a target for scammers
  • Find out about new scams so you can take steps to protect yourself
  • Have conversations with friends, family and community to share your knowledge and raise your collective awareness

Watch our film to become a Friend Against Scams in just ten minutes.

Take a look at our leaflet for more information about different types of scams and how to report them.

We can quickly let you know about any suspicious activity on your account if we have your current contact details. Check them today and tell us if there have been any changes to your mobile number or email address.


Watch our video to become a friend against scams
Add your signposting title here… Think you’ve been the victim of a scam? We can help you.

The new Authorised Push Payment (APP) Scam Code has been launched to help those who have lost money due to a scam.

Find out more
Add your signposting title here… Help with your card reader

Once you activate your card reader you'll be able to access the full features of Anytime Banking and telephone banking.

  Make a payment for the first time

  Set up or change a single or regular payment instruction

  Create or amend a standing order

  Update and change your details

  Set up travel markers

  Make international payments

More information & help on your card reader
Additional info Useful links
Set Tab for lightbox