Card Payment Support Zone | Ulster Bank

Need help with a card payment?

A quick internet search can help, or check our list of most common retailers and service providers, and their trading names.

View a list of retailers
If you still have an issue with a payment, we're here to help.
Need to cancel a regular payment

Need to cancel a regular payment?

 

You can cancel a regular debit or credit card payment by simply giving us a few details

A regular debit or credit card payment is not a direct debit or a standing order. It's a regular payment made from your card, like a subscription to a publication or a service, such as Netflix.

 

Cancel a regular debit card payment online

 

Cancel a regular credit card payment online

Do you know your consumer rights

Do you know your consumer rights?

 

Often the quickest way to solve the problem is to contact the supplier so make sure you know your rights first.

Paying for things using your debit or credit card is quick and easy, but sometimes things don't go as smoothly as planned. When something goes wrong, it helps if you know your rights.

 

Gov.co.uk Consumer rights guide

Not received goods or services

Not received goods or services?

 

Start a claim for goods or services you haven't received.

The best place to start if you've not received goods or services you've paid for is by contacting the company you bought them from. We realise this is not always possible, for example if the company has gone out of business. If you can't resolve the issue with the retailer, we may be able to help.

 

You have 20 minutes to complete our dispute form before the session expires. Therefore it would be really helpful if you had the following information ready to hand before completing the form:

 

  • The name of the company you paid as shown on your statement
  • The date and amount of the payment you are disputing
  • A description of the goods or services you expected to receive
  • Details of any contact you may have had with the retailer to resolve your dispute

 

It’s worth noting you will need to submit multiple forms if you are raising a dispute against more than one retailer/supplier or more than ten payments in total.

 

If you find yourself in a situation where you need to claim both a full and partial refund against the same retailer, you will need to complete a separate form for each claim.


Start a claim for missing goods or services paid for by debit or credit card

Add your signposting title here… Not found what you are looking for?

If you suspect fraudulent activity on your account, it's important that you take action right away. We have more information on how to do this on our dedicated fraud page.

Go to our dedicated fraud page
Set Tab for lightbox