Need help with a card payment?
A quick internet search can help, or check our list of most common retailers and service providers, and their trading names.View a list of retailers
Need to cancel a regular payment?
You can cancel a regular debit or credit card payment by simply giving us a few details
Do you know your consumer rights?
Often the quickest way to solve the problem is to contact the supplier so make sure you know your rights first.
Paying for things using your debit or credit card is quick and easy, but sometimes things don't go as smoothly as planned. When something goes wrong, it helps if you know your rights.
Not received goods or services?
Start a claim for goods or services you haven't received.
The best place to start if you've not received goods or services you've paid for is by contacting the company you bought them from. We realise this is not always possible, for example if the company has gone out of business. If you can't resolve the issue with the retailer, we may be able to help.
You have 20 minutes to complete our dispute form before the session expires. Therefore it would be really helpful if you had the following information ready to hand before completing the form:
- The name of the company you paid as shown on your statement
- The date and amount of the payment you are disputing
- A description of the goods or services you expected to receive
- Details of any contact you may have had with the retailer to resolve your dispute
It’s worth noting you will need to submit multiple forms if you are raising a dispute against more than one retailer/supplier or more than ten payments in total.
If you find yourself in a situation where you need to claim both a full and partial refund against the same retailer, you will need to complete a separate form for each claim.
If you suspect fraudulent activity on your account, it's important that you take action right away. We have more information on how to do this on our dedicated fraud page.