Reporting Fraud | Ulster Bank

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Reporting fraud

Report a Fraud

Noticed a transaction you don't recognise? Follow the below steps to report fraud.

Report fraud on your bank account

Report fraud on your bank account

Have you noticed any suspicious transactions on your Ulster Bank Personal account?

You can report this to us by calling:

03457 424 365 (24 hours, 7 days a week)

 

Calling from outside the UK

0044 289 053 8033

 

Have you noticed any suspicious transactions on your Ulster Bank Business account?

Please visit our designated business security centre to report this. 

 

 

Please note that calls may be recorded for training and monitoring purposes.

Report fraud on your credit card

Report fraud on your credit card

Personal credit cards

Have you noticed any suspicious transactions on your Ulster Bank personal credit card?

You can report it to us by calling:

0800 161 5153 (24 hours a day)

 

Calling from outside the UK

(0044) 126 850 8020 (24 hours a day)

You can reverse the charges on calls from abroad through the international operator when calling from a landline.

 

Business credit cards

Have you noticed any suspicious transactions on your Ulster Bank business credit card?

Please visit our designated business security centre to report this. 

 

Please note that calls may be recorded for training and monitoring purposes.

Report a suspicious phone call or email

Report a suspicious email, phone call or text

Suspicious email

 

If you have received a fraudulent or suspicious email which you have not responded to, please forward the email to phishing@ulsterbank.com

 

If you have responded to the e-mail, and/or you suspect that any of your accounts with us have been accessed online by someone other than yourself, please contact us immediately on 03457 424 365 (24 hours, 7 days a week)

When calling from abroad please dial 0044 289 053 8033

 

Suspicious Phone Call

 

If you have received a suspicious phone call and think you provided any of your personal security details during the call, please contact us immediately on 03457 424 365 (24 hours, 7 days a week)

When calling from abroad please dial 0044 289 053 8033

 

 

Suspicious text

 

If you think you have been targeted by a smishing scam, let us know. We will never ask you for your full PIN and full password by text or email.

 

Forward any suspicious texts referring to Ulster Bank to the number 88355.

 

This is not a premium rate number. Standard network rates apply, please contact your network provider for more information on charges.

 

We'll never ask for your full PIN, full password and card reader codes by text, email or on the phone.

 

Both the phishing mailbox and text reporting number are automated services. Please do not send other queries or personal information, including bank account details to them.

Report a scam

Debit or Credit Card Payment?

 

If you’re concern is about a purchase/payment made by Debit or Credit Card our Scams team won’t be able to help you but there may be options available to you through the Visa and Mastercard Chargebacks schemes. Simply refer to our Card Payment Help page which contains all the information you’ll need and some really simple online forms to submit a claim.

 

If you believe you have been a victim of a scam, or you are in contact with someone you think is trying to scam you, please contact our dedicated scams reporting line by calling 03457 424 365 (24 hours, 7 days a week)

 

If you are outside the UK, please call: 0044 289 053 8033

If you still have an issue with a payment, we're here to help.

Need to cancel a regular payment?

 

You can cancel a regular debit or credit card payment by simply giving us a few details

A regular debit or credit card payment is not a direct debit or a standing order. It's a regular payment made from your card, like a subscription to a publication or a service, such as Netflix.

 

Cancel a regular debit card payment online

 

Cancel a regular credit card payment online

Your consumer rights

Do you know your consumer rights?

 

Often the quickest way to solve the problem is to contact the supplier so make sure you know your rights first.

Paying for things using your debit or credit card is quick and easy, but sometimes things don't go as smoothly as planned. When something goes wrong, it helps if you know your rights.

 

Gov.co.uk Consumer rights guide

Not received goods or services?

Not received goods or services?

 

Start a claim for goods or services you haven't received.

Start a claim for goods or services you haven't received.

 

The first step in making a claim is speaking to the retailer to see if they can resolve, if you are unable to contact the company please continue.

 

If you have a claim against one retailer or more you will need to complete multiple forms. 

 

Please have the following information ready:

 

The name of the retailer 

The date and amount of the transaction(s)

The description of the goods / services ordered

 

Please note, this form will expire in 60 minutes.

 

Start a claim for missing goods or services paid for by debit card

 


Start a claim for missing goods or services paid for by credit card

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