Soon we will ask you to confirm your identity more often when using Anytime Banking or when you buy something online with your card. It'll provide extra protection against fraud and scams by ensuring it's you who is using your details, and not someone pretending to be you.
In the next few weeks, you'll notice that when you log in to your account or buy something online, we'll occasionally text you a code to your mobile phone. This is called a one time passcode (OTP) and you'll need this to complete your task.
We may also ask you at times to use your card reader with your debit card (or your Anytime Banking card if you don't have a debit card) when logging into Anytime Banking.
If we can't confirm it's you logging into your account, you will experience a restricted service. This means you will only be able to view your balance, order/enable your card reader and make transfers between your own Ulster Bank accounts.