Banking for everyone | Ulster Bank Northern Ireland

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Help you access and manage your money

Supporting you during Covid-19

Coronavirus – We’re here to support you

We’re doing everything we can to keep our services running for customers, however we are unable to keep all our branches open today. Our remaining branches are open 10am-1pm Monday to Friday, although may be subject to change at short notice.

 

Check our branch locator to see if your branch is impacted. Our Mobile and Anytime Banking services are available 24/7 for all your banking needs.

 

Help us support those who need us most

 

Our colleagues in branches and contact centres are working incredibly hard in difficult circumstances. Please don't visit your branch unless it's critical and if you do, please practise safe social distancing.

 

Here's how to bank from home

We're here to support you

We understand that these are uncertain times, and many of you may be worried. We want to assure you that looking after our customers and colleagues is our number one priority.

If you’re concerned about being affected financially or being unable to get to the bank due to Coronavirus (COVID-19), this page is here to help.

How to do your banking from home

During this time we want to make it as easy as possible for you to manage and look after your money.

That's why we have made it easy to start using our mobile app and Anytime Banking, or you can chat with one of our bankers face to face with Video Banking.

Bank on your mobile phone or tablet

Our mobile app lets you view your account balances or transactions, move money between accounts and manage your bills.

Download the app to your tablet or mobile device by opening your app store and searching for 'Ulster Bank NI'.

 

Our YouTube video is here to walk you through registering for the mobile app.

 

Our mobile app user guide is also available to provide clear, step by step instructions on getting started with the app. Read it here.

 

App available to customers aged 11+ using compatible iOS and Android devices and a UK or international mobile number in specific countries.

Log in to Anytime Banking

Use a bigger screen to check your balances or transactions, search through your statements and move money between your accounts.

If you are already registered for Anytime Banking, this page helps you discover what you can do.

 

If you aren't registered yet, you will need:

 

  • to be aged 11 or over
  • your account number and sort code 

Or, if you are a credit card customer you will need your credit card number and card expiry date.

 

Our YouTube video is here to walk you through registering for Anytime Banking.

 

Register for Anytime Banking now.

Chat with a video banker

Instead of coming into a branch, you can use your phone, tablet or computer to have a video chat with one of our bankers.

Video Banking is easy to use, confidential and secure. Appointments can be booked between 8.30am - 8pm Monday to Friday and 9am - 3pm Saturdays.

 

What you'll need:

 

  • A device with a camera or webcam
  • A connection to the Internet
  • If your device uses apps, you’ll need to download the Zoom app using a link that we’ll email to you an hour before your appointment
  • If your device doesn’t use apps, you don’t need to download anything.

 

Before booking, please note:

 

  • Video Banking may be recorded.
  • Ulster Bank will collect your name, email, postcode and mobile number to help identify you ahead of your appointment.
  • The information is deleted up to 90 days after your appointment.
  • No bank records are updated as a result.
  • The Video appointment will contain personal data e.g. your image, and will be recorded for training and monitoring purposes (and kept for 6 years).  

 

By consenting to this notice you agree that this recording will be stored with Zoom Video Communications, Inc. on behalf of Ulster Bank NI.

 

For more information please read our Privacy Notice.

 

 

Book your appointment now.

Please note that:

  • App available to customers aged 11+ using compatible iOS and Android devices and a UK or international mobile number in specific countries.
  • Anytime Banking is available to customers aged 11+ with an Ulster Bank account.
  • Video Banking is available between 8.30am-8pm Monday to Friday and 9am-3pm Saturdays. Video Banking may be recorded.
Customer support line

We have a dedicated support line set up for customers who are elderly or are in a period of extended isolation.

It's managed by a dedicated team of Customer Care experts and is open from 8am – 8pm, 7 days a week.

  • Call us on: 0800 092 4238
  • Relay UK: 18001 0800 092 4238

Our Customer Care experts will also be able to help guide you through how to register for our online and mobile banking services if you need support.

Please note that calls may be recorded for training and monitoring purposes. The cost of your call will depend on what phone line you're using.

Be aware of scammers

Be aware of emails promoting fake cures

Be alert to suspicious phone calls, texts or emails about coronavirus from anyone claiming to be from the bank or other trusted organisations. We’ll never ask you for your full PIN, password, card reader codes, one time passcodes or to move money from your account.

Watch out for impersonation scams

Be vigilant if anyone you don’t know comes to your door pretending to be from the NHS, WHO or another organisation offering products or services relating to coronavirus. Don’t hand over money or personal details.

Tax refunds linked to Coronavirus

The HMRC will not contact you by email to discuss tax refunds, so never click or respond. Never download attachments from emails you have received out of the blue.

Talk to us if you are unsure something is genuine

If anyone gets in touch unexpectedly and asks you for information, please hang up or do not reply. Get in touch directly using the number on the back of your card, or a number you trust. If possible, call us from a different phone or mobile.

Visit our Security Centre
What financial help is available?
Help managing your money due to coronavirus

We know you may be worried about being impacted financially due to coronavirus. We have put a range of measures in place to help support you if you're experiencing financial difficulties as a result of the outbreak. Please note that if you decide to call us, there will be a higher than normal call wait time, and calls may be recorded for training and monitoring purposes. 

1. Payment holidays for up to 3 months to support with the impact of coronavirus on Ulster Bank Mortgages. You can find more information on applying for a payment holiday on our managing your mortgage page

2. Payment deferrals of up to 3 months to support with the impact of coronavirus on Ulster Bank Loans

 Log into our mobile app, simply tap 'Help' at the bottom of the screen followed by 'Message us' and quote 'coronavirus loan' in your message 

Find out how to get the app

3. You can apply to increase your credit card limit

4. Refunds on request for Ulster Bank credit card cash advance fees, where you've needed to access cash in an emergency

5. Early closure of Ulster Bank savings accounts to access cash with no early closure charge

6.You can request an increase in your Ulster Bank Debit Card cash withdrawal limit of up to £500 to help you access your money. To do this, you can call us on 03457 424 365

7. From Monday 30th March, for three months, all of our Personal Banking customers using their overdraft will pay less as we’re keeping overdraft interest at their current rates and they won’t pay any fees or charges. To find out more, please see our overdrafts page

8. We won’t charge a late fee for any credit card payments due from 1st April until 30th June 2020. You don’t need to get in touch, we will do this automatically. You should still try to make at least your minimum monthly payment on time to avoid affecting your ability to get credit in the future.

9. The limit for contactless spending with your debit or credit card is increasing from £30 to £45. Retailers need to update their systems to accept these changes, so you don’t need to contact us if your contactless payment over £30 is declined, simply continue to use chip and PIN. You’ll still need to occasionally enter your PIN when presenting your card to prove it’s really you.

Find out more about contactless limits here

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