Video Banking | Ulster Bank

Video Banking

Face-to-face banking wherever you want.

Book an appointment now View our other ways to bank

Internet connection and webcam required. Video Banking
may be recorded. We’re available for Video Banking between
8:30am – 8pm Monday to Friday and 9am – 3pm Saturdays.

Add your signposting title here… Services available via Video Banking

Couple looking at how it works on a laptop
Add your signposting title here… How it works
  • All you need is a device that has a camera or webcam – this can be a mobile phone, tablet or laptop / PC with a webcam and connection to Wi-Fi or 3G/4G data.
  • Video Banking appointments are provided through Zoom and are free if Wi-Fi is used, but will be chargeable if your mobile data is used (your standard data charges to your data provider will apply)
  • Once you’ve booked an appointment you will receive emails and texts from us to guide you through how to join your Video Banking appointment 
  • Follow the link in the confirmation email to download our Video Banking App.
  • At your appointment time simply open the app or follow the link in your confirmation email.
Booking your appointment

Before booking, please note:

  • Ulster Bank collect your name, email, postcode and mobile number to help identify you ahead of your appointment. 
  • The information is deleted up to 90 days after your appointment.
  • No bank records are updated as a result.
  • The Video appointment will contain personal data e.g. your image, and will be recorded for training and monitoring purposes (and kept for 6 years).  

By consenting to this notice you agree that this recording will be stored with Zoom Communications Inc. on behalf of Ulster Bank. For more information please read our Privacy Notice.


Important information

Please take some time to review, print and/or save the important information. By clicking that you’re ready to continue, you are confirming that you have been provided with, and have acknowledged our important documents.


Privacy Policy (PDF, 176 KB)


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Frequently asked questions

If you have a question about Video Banking or anything else you can call use on 03457 888 444.

What device do I need to have to use Video Banking?

You can use any device that has an internet connection and a webcam.


This can include:

  • Mobile phone
  • Tablet
  • Desktop computer
  • Laptop computer

Please note: Users of devices that use apps (mobile phone, iPad, tablet, chromebook) will be prompted to download the Zoom app. All other users will access their Video Banking appointment via a URL.

Can you verify my identity during the Video Banking appointment?

We can verify existing customers with Anytime Internet Banking details or asking security questions.

For new customers we’ll need to verify your ID in a branch or by post.

I hold a joint account. Can my joint account holder join the same Video Banking appointment from a different location?

Yes. Once you’ve booked an appointment you will receive an email to guide you through how to join your Video Banking appointment. This confirmation email will provide a link to download our Video Banking app (Zoom). At the time of your appointment both you and your joint account holder simply open the app or follow the link in your confirmation email to join your appointment. 

Ways to bank near you

Your Bank on Wheels service

A handy service for your community.

If you don’t work or live near one of our branches, then you might appreciate us coming to you. Our Bank on Wheels service could help make life a little easier.

Find your nearest branch

Find your nearest branch

You can use our full range of services in our Ulster branches.

You can use our Branch Locator to find your local branch that best meets your needs:

  • Branches only.
  • Cash machines only.
  • Branches & cash machines.
  • Cash & cheque deposit machine.
  • Extended opening hours for mortgage appointments.
Using post office

Using the Post Office®

Get your general banking done at a local Post Office® branch.

We’ve increased the number of services available at thousands
of Post Office outlets across the UK.

As a Ulster customer, you can:


  • Get a balance using your debit card and PIN. 
  • Withdraw cash using your debit card and PIN. 
  • Pay in cash with a pre-printed paying-in slip or chip and PIN debit card.
  • Make cheques deposits with a pre-printed paying-in slip.
Using post office

Community Bankers

Discover your local Community Banker and how they can help you.

Our Community Banker’s are professionally qualified bankers who meet our customers where it's most convenient for them – whether that's libraries, places of work, rugby clubs, leisure centres or even customers' homes.

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