The maximum amount of cash personal customers can withdraw from a branch is £3,000 per day.
Cash withdrawals are the least secure way of making payments given the number of other alternative options available through our Anytime Internet Banking and Mobile App services. Please consider more secure ways of completing your transaction and speak to a member of our team if you would like more information or support.
Our primary aim is to keep customers safe and secure, and our branches follow our processes carefully to achieve this.
This will include asking you questions about the purpose of your cash withdrawal, and in some cases, for supporting documentation such as an invoice. This helps us validate the withdrawal as genuine and protect you against fraud and scams.
Cash withdrawal requests over the counter can be supported during Monday to Friday within our opening hours.
When visiting one of our branches to make a cash withdrawal, you will need your Debit Card and PIN. You may also be asked for:
- Secondary ID (such as Driving License or Passport)
- Relevant paperwork to support your payment purpose, if this exists. For example, for property works please provide an invoice
- To be prepared for our branch colleagues to ask further questions about your withdrawal request which can sometimes take up to 30 minutes - providing advance notification of the request does not mean it has been authorised
- In some instances, we may choose to decline the cash withdrawal based on the information provided surrounding the transaction. This would only ever be in situations where we need to safeguard our customers.
