The Financial Conduct Authority (FCA) has set a deadline of 29 August 2019 to complain about the sale of PPI– you will not be able to complain after this date.
During the next two years, you can complain about the following:
• PPI Mis- Sale
• PPI Commission Only (Plevin)
You can complain about the sale of PPI yourself – and avoid paying a claims management company – by following these 4 steps:
1. Check if you have or had PPI
2. Consider whether to complain about PPI
3. Make the complaint yourself – for free
4. Wait up to 8 weeks for a final response
Although there is now a deadline of 29 August 2019, some people will have an earlier deadline to complain about mis-selling of PPI. This is most likely to affect you if you previously received a letter from your provider about failings in the way PPI was sold to you or you have made a claim on your policy.
If you’ve previously received an ‘invitation to complain’ letter from the Bank about the potential mis sale of your Payment Protection Insurance policy and you took no action, there may be a time limit in which you could respond.
You should refer to your original letter for specific guidance of timescales in which you can complain. The standard timescale is three years from the date of the letter from the Bank inviting you to complain.
Based on the dates contained in your original letter, you may no longer be able to make a complaint about the mis-sale of your PPI policy; however you will still be eligible to make a complaint about commission charged on your PPI policy.
For further details on commission only (Plevin) complaints please click here
Complaints regarding the sale of PPI, or complaints regarding undisclosed commission, must be received into the RBS group before midnight on the 28th August 2019 in order to be dealt with. Any complaints received after this deadline will be returned and we will be unable to process this request.