How can I take money out of my account?
You can transfer money out of an eSavings account via Anytime Internet Banking or the mobile app. You will need to register for Anytime Internet Banking first before you can make a transfer out of your account. Don't forget you need to use a Card Reader when setting up a transfer online for the first time. If you don't have a valid Ulster Bank debit card we'll send you an Anytime Banking card and PIN when you first order your card reader.
How do I order a card reader?
To order a card-reader for Anytime Internet Banking:
- Log in to your Anytime Internet Banking service at www.ulsterbankanytimebanking.co.uk(opens in a new window)
- Select 'Security' from the menu.
- In the 'Using a card-reader' section select 'Order a card-reader'.
- Select a reason from the drop down menu.
- Click 'Confirm'.
When you order a card reader and do not have a valid Ulster Bank debit card we will send you an Anytime Internet Banking card and PIN for use with the card-reader. These will arrive separately within 10 working days.
Is there a limit on how much I can take out of my account?
The Anytime Internet Banking daily limit is £20,000 - that’s per person, not per account. Withdrawals made on a Saturday, Sunday or Bank Holiday will form part of the next working day's limit. If one party on a joint eSavings account makes a 3rd party payment it will also affect the daily limit of the other signatories on the account.
You can withdraw up to £250 per day using the mobile app without a card reader, 72 hours after registering for Anytime Internet Banking.
What if I need to make a payment over the daily limit?
You can set up separate payments over a number of days using online banking.
Alternatively, you’ll need to write to us at the address below, noting your eSavings sort code and account number, and where you’d like to make the transfer to - you’ll also need to sign the letter (both of you if it’s a joint account).
Please note written requests will take time to arrive and pass security checks, which could lead to delays, so please consider if setting up payments over a number of days would be quicker for you.
Any written requests for withdrawals over the daily limit can only be returned to the account they originally came from. If that account is now closed, or you need to make payment to a third party, or we don’t hold a valid signature for you, you’ll need to visit an Ulster Bank, Royal Bank of Scotland or NatWest branch and provide:
• A passport, driving license or EU National identity card; and
• A statement for the account you wish to transfer to, if it’s in your name. Or if you’re transferring to a third party, their account details and full name.
The branch won’t be able to transfer your savings; they’ll pass your information to a team who will run security checks, to keep your money safe. Once through security, transfers will be made on the same day the processing team receive it, and it will be paid into the receiving account by the next day.
Address for written request:
Ulster Bank Ltd
Regular payments Team
1st Floor Danesfort
Stranmillis Road Belfast
I have lost my Anytime Internet Banking card, PIN or card reader. How do I get a replacement?
If you lose either your card or pin, both items will need to be replaced because they are linked together. These items can be re-ordered by contacting our Help desk using the link below. The card and PIN should arrive separately within 10 working days.