How can I take money out of my account?
If you want to move money out of your eSavings Account, you’ll need to be registered for Anytime Internet Banking, our online banking service, first.
You’ll also need a card-reader, card and PIN to enable you to move your money out of the eSavings Account.
Withdrawals to other banks have a daily limit and are currently restricted to £20k per working day.
Find out more information on making payments from your eSavings account.
How do I order a card-reader?
To order a card-reader for Anytime Internet Banking:
- Log in to your Anytime Internet Banking service at www.ulsterbankanytimebanking.co.uk(opens in a new window)
- Select 'Security' from the menu.
- In the 'Using a card-reader' section select 'Order a card-reader'.
- Select a reason from the drop down menu.
- Click 'Confirm'.
When you order a card-reader and do not have a valid Ulster Bank debit card we will send you an Anytime Internet Banking card and PIN for use with the card-reader. These will arrive separately within 10 working days.
I have lost my Anytime Banking card and PIN. How do I get a replacement?
If you lose either your card or pin, both items will need to be replaced because they are linked together. These items can be re-ordered by contacting our Help desk using our Chat Now link at the bottom of the page. The card and PIN should arrive separately within 10 working days.
Is there a limit on how much I can take out of my account?
The Anytime Internet Banking daily limit is £20,000 - that’s per person, not per account. Withdrawals made on a Saturday, Sunday or Bank Holiday will form part of the next working day's limit.
Although these limits are set per person, our personal accounts have a total daily limit of £20,000.00. This means that when using the Faster Payment service this is the most that can be sent out of any one account per day. For example, if you hold a sole account and a joint account then combined the maximum you can send is £20,000.00.
You can withdraw up to £250 per day using the mobile app without a card reader, 72 hours after registering for Anytime Internet Banking.
What do I do if I need to make a payment from my eSavings account for more than the daily limit?
If you wish to withdraw higher than the daily limit you can do this over a number of days. For example, if you wish to transfer £50,000 you can do this over 3 days – Day1 - £20,000, Day 2 - £20,000 & Day 3 - £10,000.
Alternatively you can fax your request to us on 00353 16338182. If you are unable to access a fax machine you can also write to us to request the payment. Please use this form for fax or written requests. If you need support completing the form please refer to our handy How to complete guide . This form also included details of your rights and responsibilities and those of the Bank in respect of the Bank sending this payment on your behalf.
Any request above the daily limits can take time to be received and we may need to undertake additional security checks if you are requesting funds to be transferred to an account they didn’t originate from. This may mean we will contact you for additional identification to verify the request. Once our security checks are complete a funds transfers will be made the next working day. This process can take some time so please consider if setting up payments over a number of days would be quicker for you.
If for any reason you can’t fax please send your request to:
1 Hardman Boulevard
If you are writing to us ensure your letter contains your eSavings sort code and account number and where you'd like to make the transfer to. You'll also need to sign the letter (both of you if it's a joint account).