What it means for you
Icon expand What this means for you?
For our UK-resident customers, there is no change to your everyday banking services.
For our EEA-resident customers, our aim is to continue to provide you with the same service as we do today, where we are permitted to do so. Should anything need to change, we will let you know, ensuring you have as much notice as possible.
More information is available at:
Icon expand How we prepared for the UK leaving the EU
As our business is largely UK-focused, the impact on Ulster Bank is not as significant as it is for many other banks.
We’ve already made changes to the way we’re organised to ensure we can continue to serve customers from 1 January 2021.
Our Ulster Bank Ireland DAC business will continue to provide services for our customers that live, invest and do business in the Republic of Ireland.
We continue to work closely with the UK Government to help us understand what the future UK-EU relationship means for the Financial Services sector.
Icon expand How will the Bank operate now that EU Financial Services passporting rights have been removed from the UK?
We are a UK focused bank, so for the majority of customers, our services and products will remain the same.
Icon expand Can I still make and receive payments from UK/EU countries?
Yes. There should be no change to how you make and receive payments to EU countries. And, of course, you can continue to access your bank account in your normal way to conduct your everyday banking needs.
Icon expand Will I still be able to use ATMs in EU countries?
Yes. It will still be easy to use your bank card in ATMs across Europe, in much the same way as you can use it today when you go on holiday to non-EU countries, such as America or Australia. And, of course, you can continue to access your bank account through the mobile app to conduct your everyday banking needs.
Icon expand Is my money safe?
Icon expand Will there be any interruption to servicing my Euro payments from my account once the UK leaves the EU ?
No, all changes have been implemented successfully since March 2019 and we don’t anticipate any issues with your Euro payments.
However, the Funds Transfer Regulation (FTR) requires that all SEPA Direct Debits to or from a non-EU/EEA country include the payer’s address. To avoid collections being rejected, SEPA Direct Debit Originators must ensure that all payers’ address details are populated on their collection files with effect from 1 January 2021.
If a SEPA Direct Debit is not collected after the transition period ends, payers should contact the originator to ascertain the reason and if necessary, arrange an alternative method of payment.
Icon expand I’ll be travelling in the EU. Will I still be able to use my travel insurance?
Yes. You should check the website for the latest terms and conditions of your travel insurance policy that you have with your Ulster Bank current account. And you’ll be covered for all insured health conditions.
The UK Government has launched its free UK Global Health Insurance Card (GHIC), which you should apply for once your existing European Health Insurance Card (EHIC) expires and before you travel. Please note that your travel insurance would not replace the GHIC or EHIC on a like-for-like basis in relation to treatment that you are already aware you will need (eg ongoing kidney dialysis) and you should talk to our insurer about any pre-existing medical conditions before you travel.
If you would like more details please call our Travel Insurance team via Membership Services who can talk to you about the cover you have in place.
Icon expand Will I still be covered by the European Health Insurance Card (EHIC) following the UK and EU Trade and Cooperation Agreement?
Yes, existing EHICs will remain valid until their expiry in the large majority of European countries. For up to date information please visit www.gov.uk/visit-europe-1-january-2021 where you will find the latest details.
For customers who don’t currently have an EHIC or need to renew their EHIC, this can be done by applying for the new ‘UK Global Health Insurance Card’. You can do this at https://www.nhs.uk/using-the-nhs/healthcare-abroad/apply-for-a-free-uk-global-health-insurance-card-ghic/
Like the EHIC, the GHIC is free to everyone who is eligible. You will need one card per person.
Icon expand Am I covered if I have travel delays due to Brexit?
Yes, Travel Delay and Trip Abandonment cover will apply in line with the current terms and conditions.
Your policy won’t provide cover if you booked trips or (opened an account / purchased travel insurance) after any travel delays were known about.
You are not covered if you miss your departure due to leaving insufficient time to travel to your departure point. For example, if your planned route would usually take two hours and it is publicised in the media, or you are advised by your travel provider, that the same journey is taking four hours, you need to allow the extra time to travel.
It’s important you make yourself aware of any potential delays to your planned route in the days before your trip.
As there is the potential for travel delays, please plan accordingly. We advise customers to:
Allow plenty of time to get to and travel through railway stations, airports or ports when travelling to the EU and check with your travel provider to see their latest advice on how early you need to arrive at your departure point.
- Ensure that any travel documentation such as passports have adequate time remaining on them. You can check at passport checker
- You will also only be allowed inside the Schengen Area for a maximum of 90 days in any 180-day period unless you apply for a visa. There is more information here
- You should sign up for specific country advice via the Foreign, Commonwealth and Development Office
Icon expand Will I have to renew my passport to travel to Europe after 1 January 2021?
You can check whether you need to renew you passport at passport checker. If your passport was issued prior to 1 June 2011 or has less than six months remaining on it, then it will need to be renewed to travel to the EU after 1 January 2021.
Icon expand I’ll be travelling in the EU. Will I still be able to use my debit or credit card?
Yes, you can continue to use your cards to make payments or access ATMs as usual.
There’s no change to the way you are charged for payments or withdrawals in other currencies.
Icon expand I’ll be travelling in the EU. Will I still be able to use Apple or Android pay?
Yes, you can continue to make payments as usual.
Icon expand I’ll be travelling outside the UK. Will I be able to order travel money before travelling to EU countries?
Yes. However, we may need to make short term changes to our travel money service so you should try to order at least five days before collection to ensure the currency you need is available.
Icon expand Will it be more expensive for me to convert Sterling into Euros?
We’ve no plans to change the currency exchange services we offer or to increase the charges that relate to these services. The exchange rate at the particular time you choose to make the transaction may affect the value of your transaction.
Icon expand I’m a member of the UK armed forces stationed overseas with a BFPO address, can I continue to use my current account / overdraft / credit card / loan / mortgage and make payments as normal?
In most cases, there will be no change to the products and services you use. However, if you have a packaged account, you’ll be unable to use any of the associated benefits whilst living overseas.
The time it takes for you to receive new credit or debit cards and any other correspondence will continue to depend on international and local postal services.
Icon expand I live in the Republic of Ireland and work in Northern Ireland. I’d like to open an account with you but can see that you no longer provide EU Accounts to customers working in Northern Ireland but living in the Republic of Ireland. Why is this the case? Aren’t you all part of Ulster Bank?
- Ulster Bank is divided into two separate legal entities, Ulster Bank Limited (registered in Northern Ireland and forms part of the UK) and Ulster Bank Ireland DAC (UBIDAC registered in the Republic of Ireland and forms part of the EU).
- Ulster Bank Limited is regulated by the UK authorities – the Financial Conduct Authority and Prudential Regulation Authority. UBIDAC is regulated by the Central Bank of Ireland.
- Up until 31 December 2020, we offered a basic banking account (our Foundation account) to customers living in the Republic of Ireland and working in Northern Ireland as part of our agreement to comply with the EU Payment Account Directive (‘EU PAD’).
- On 31 December 2020 at 11pm the Brexit Transition Period came to an end, and as a consequence, we do not hold the necessary permissions to offer banking products or services to new customers residing in the Republic of Ireland as that is part of the EU. If we were to provide an account to a non-UK resident from 1 January 2021, we could be in breach of local legal and/or regulatory requirements.
Icon expand Does this impact existing customers who already have an EU account with you?
No, as it currently stands, we will continue to serve our existing customers who hold an account with us. If this changes, we will provide you with notice.
Icon expand I have an EU account with you, can I open another one?
No, whilst we will continue to serve our existing customers who hold an account with us and live in the EU (and the Republic of Ireland), we cannot provide you with any new accounts.
Icon expand I’m from the Republic of Ireland and I’m living in Northern Ireland, can I still open an account?
Yes, a citizen of the Republic of Ireland who is residing in Northern Ireland is still able to open a bank account with us subject to providing the relevant documentation at account opening.
Icon expand I live in the Republic of Ireland and I applied for an EU account before 31 December 2020, but I have been advised that it can’t be completed, why is this?
The process to apply for an EU account can take up to six weeks to complete. Unfortunately, even if an application was started before 31 December 2020, if it wasn’t complete at that point, we’re unable to continue processing the application from 1 January 2021 as we could be in breach of local legal and/or regulatory requirements where the customer lives.
Icon expand Can I appeal the decision?
Unfortunately, if we were unable to complete the opening of your EU account on 31 December 2020 we cannot progress that application any further and we cannot offer an alternative.
You can speak to us about your application by calling +44 (0)151 494 1260. Alternatively, if you wish to make a complaint, you can call us on +44 (0)345 742 4365 or submit a complaints form online via our website.
Icon expand Why are you closing my acount?
When the UK left the EU on 31 January 2020, the UK entered a ‘transition period’ and was largely treated as continuing to have EU membership.
However, with the end of the transition period on 31 December 2020, the way UK financial institutions can do business in EU countries has changed. We regret that we have been informed by the Central Bank of the Netherlands (De Nederlandsche Bank N.V., “DNB”) that we are no longer able to provide banking services for our customers who live in the Netherlands.
Icon expand Can I appeal against this decision?
No. We must comply with local legislation in the Netherlands.
Icon expand When do I have to have made alternative banking arrangements by?
You should ensure you have put alternative banking arrangements in place by the end of 60-day notice period.
Icon expand I have a current account with you, what do I need to do?
You must ensure you have put alternative banking arrangements in place by the end of the 60-day notice period.
- contact anyone who currently makes credits into your account such as a salary, pension, or standing order to advise them of your new banking details.
- make sure you transfer any balance to your new account and cancel any direct debits, standing orders or regular payments you may have set up on your account.
Icon expand I have a credit balance in my account, what do I need to do?
If you have a credit balance, please transfer this money to an account with another provider.
You can use your Anytime Banking or mobile app to easily transfer money up to £10,000 a day to another account.
If your balance is greater than £10,000 you can transfer your money over multiple days.
If you are not registered for Anytime Banking you can set this up by following our step by step guide - Criteria apply.
Please be aware that whilst we will not charge you for making a standard international transfer (taking 2 to 4 business days), your recipient bank may charge for the transaction.
Icon expand I use my account to pay my regular bills such as child support/utility bills/council tax /memberships fees (gyms etc), what should I do?
Icon expand I use my current account to receive my main source(s) of income, what should I do?
You should contact anyone who currently makes credits into your account such as a salary, pension or standing order to advise them of your new banking details.
Icon expand Will I have to pay a fee for transferring the balance of my account elsewhere?
Whilst we will not charge you for making a standard international transfer (taking 2 to 4 business days), your recipient bank may charge for the transaction.
Icon expand I no longer live in the Netherlands, what do I need to do?
You should call us to update your contact details.
Icon expand Can I use a UK address as my place of residence so that I can keep my account open?
No, unless you are resident in the UK. Giving another address when you don’t live there can have unforeseen consequences for you. Addresses are often linked to other important services, so it’s important that the information you provide to us is accurate.
It can also help protect you against fraud. Please refer to Take Five - To Stop Fraud for further advice.
Icon expand My pension is paid into my current account, what do I need to do?
The UK Government’s guidance shows you how your State Pension can be paid into a bank in the country you’re living in.
You should check with your pension provider to see whether they can pay the money from your pension straight into an overseas bank account. Visit UK Government Pensionwise for more help
Icon expand Where can I go to get external advice and support?
Further support can be found at:
Gov.uk to see how your State Pension can be paid into a bank in the country you’re living in.
Pensionwise to see whether your pension provider can pay the money straight into an overseas bank account.
UK Finance to view their Consumer Guide on Retail Banking in the European Union after Brexit.
Icon expand What happens if I do nothing?
If we don’t hear from you, we will close your account on the date stated in your letter and hold any funds safely on your behalf, which you can receive by contacting us.
Icon expand Why haven’t you given me more time to put alternative arrangements in place?
As stated in our Terms and Conditions, we’re required to give you 60 days’ notice of our intention to close your account.
Icon expand Are you closing accounts for customers in other EU countries?
We’re working hard to understand the impacts the UK’s departure from the EU and actions we need to take to be compliant with local regulations across the EU. We’ll endeavour to continue to support our EU resident customers where we are permitted to do so.
Icon expand I have a loan with you, what do I need to do?
There is no change to your existing arrangement(s). However, if you use your current account to make your monthly payments, you’ll need to find an alternative way to make these payments.
If you have an alternative UK bank account you can set up a Standing Order or Direct Debit to make your monthly payments. If this is not an option you can also make monthly payments to your loan via international transfer. Please make the international transfer to your loan account number and sort code. You will also need the IBAN number and BIC number which you will find on your account statement or via Anytime Internet Banking or your mobile app as below:
- Log in to your app
- Tap on the account you want to see
- Select the three dots on the top right of your screen
- Tap 'View/Share account details' to see your IBAN and BIC code
Anytime Internet Banking
- Log in to Anytime Internet Banking
- Select the account you wish to view from the 'Account summary' screen
- Select the option 'View account details'
- You will see the IBAN & BIC code listed on screen
When you make the transfer please remember:
- In the transfer reference you will need to include your Loan account number and sort code and your full name
- Funds will need to be sent in GBP. If you send the payment in EUR the exchange rate could change mid-transaction and not cover the full monthly payment
- Transfers from overseas can take much longer than transfers between banks of the same country, so make sure to account for this. If the funds arrive late they may have an adverse effect on your credit file.
- You may be charged a fee by your bank for international transfers.
Please be aware that we’ll not be able to offer any additional lending and some additional restrictions may apply.
Icon expand Can I still use my credit card after my current account has closed?
You will not be able to use your credit card to make new purchases after the 60 day notice period ends. If you don’t clear your balance in full after the 60 days you must continue to make at least the minimum payment each month until the balance is cleared. To avoid incurring interest on any outstanding balance, we encourage you to pay down your remaining balance as soon as possible.
If you need help repaying your balance please get in touch.
Icon expand How can I pay the outstanding balance on my credit card if I don’t live in the UK?
If you hold a current account with us, the easiest way to pay off your remaining balance is via Anytime Internet Banking or the mobile app. The full list of ways to pay is detailed on the back of your statement.
If you don’t bank with us but do hold a UK current account, contact your local bank and quote the sort code on your Giro credit slip (found on your credit card statement) and your 16-digit credit card number found on the front of your card.
Icon expand I am unable to pay down my outstanding balance within the 60 day notice period, what should I do?
You should continue to make payments to clear the outstanding balance on your credit card, even after the credit card is closed. If you currently make payments to your credit card from a current account held with us, you will need to update the way you pay your credit card, as your current account will also be closed and you will no longer be able to make payments from this account.
If you are unable to continue making your minimum repayment to your credit card and require additional support, please visit our dedicated support page for further information on how we can help.
Icon expand I have a credit card with no outstanding balance/credit balance, what do I need to do?
If you have no outstanding balance on your account you do not need to do anything. We will close your credit card account at the end of the 60-day notice period noted in our letter to you.
If you have a credit balance on your account we will return any credit balance before closing the account. If you have a current account with us we will return the funds to your current account via faster payment where possible. If not, we will look to send a cheque for the outstanding amount owed.