Manage your signatories | Ulster Bank

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Manage your signatories

Add, change or remove signatories

Business customers (turnover under £2m) can amend signatories on their bank account(s) by completing a mandate form. Once complete, you can submit the form online.

Commercial customers (turnover £2m or more) should speak to their Relationship Manager to amend signatories on their bank account(s). Alternatively, you can download a mandate form and email it to this mailbox.


You’ll need to download Adobe Acrobat Reader (free download) to view the form.

Download the Business Account Mandate

To amend signatories, download and complete the relevant form below. It will take around 10 minutes to complete.

How to download the form

  • Right-click the link and select 'save as' and save to your preferred location on your computer (not on a phone or tablet)
  • Right-click the form in its saved location and select 'Open with Adobe Acrobat Reader'

Read 'Help with completing the forms' section below before starting to help you with your submission.

Help with completing this form
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Icon expand Tips for signing the mandate

How to upload your signature

  • Sign a white sheet of paper with black ink
  • Take a well-lit landscape photo of your signature
  • Send the photo to your computer and save it as a jpeg image
  • Click on the pdf's signature box to find and upload the jpeg
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Icon expand Tips if you see an error message

What do I do if I get an error message?

If you have tried to download the form, you may see the following error message.

"If this message is not eventually replaced by the proper contents of the document, your PDF viewer may not be able to display this type of document.

You can upgrade to the latest version of Adobe Reader for Windows®, Mac, or Linux® by visiting http://www.adobe.com/go/reader_download.

For more assistance with Adobe Reader visit http://www.adobe.com/go/acrreader." 

This is because your browser is trying to display the form but it can't be viewed in a web browser.

Download Adobe Acrobat reader if you don't already have it. Right click the mandate form in its saved location (usually your 'Downloads' folder) and select 'open with Adobe Acrobat Reader' to view it.

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Icon expand Tips to download the mandate form

Step by step guide to download and submit your form

See the below step by step guide to download and complete the mandate form

  1. Download Adobe Acrobat Reader if you don't already have it
  2. Right-click the link and select 'save as' to download the form to your preferred location on your computer (not on a phone or tablet)
  3. Right-click the form in its saved location and select 'Open with Adobe Acrobat Reader'.
  4. Submit your form and our team will review it. We'll get in touch if there are any issues with the submission.
Frequently asked questions
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Icon expand How long does it take to update a signatory on my business account?

Updating a signatory on your business account normally takes 7-10 working days if the form is completed and submitted online.

Occasionally there may be delays if we need to contact you for further information, or if the form has been completed incorrectly.

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Icon expand Can I add or remove signatories via Online Banking?

No. The only way to add or remove signatories to your account is by filling in the signatory mandate form.

Please fully complete the Business Account Mandate form above and submit it to us online so we can process your changes quickly.

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Icon expand How can I get additional support to add or remove signatories on my account?

If you need some help filling out the form, please get in touch with our team on:

0345 366 5592 (UK)

Or, if calling from abroad
0044 2890 538459

Please refer to the guidance provided on the form about how to upload your signatures correctly.

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Icon expand I do not have Adobe Acrobat Reader. How do I download the form?

If you do not have Adobe Acrobat Reader download it here.

If you are asked to save the file, make a note of where the file is saved. Usually this will be in the Downloads Folder.

Once the file has completed downloading, open Adobe Acrobat Reader and then open the downloaded PDF file (choose File Open). Once open, continue to complete the form and submit it online.

You may also locate the saved file by opening your browser and then opening your Download Folder/List. Select Open File and continue to complete the form.

If you are using Internet Explorer, locate the downloaded file in the Downloads Folder and double click on it to open the file.

If you require support please get in touch with our team on:

0345 366 5592 (UK)

Or, if calling from abroad
0044 2890 538459

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Icon expand How do I add a signature onto the mandate form?

How to provide an acceptable signature

Write your signature in black ink on plain white paper and ensure that no other writing or markings are visible in the photo.

Take a photograph of your handwritten signature. You can use any camera enabled device to take a photo.

Make sure the image of your signature is clear and of good quality. Make sure there are no shadows affecting the visibility of your signature and crop any excess paper or background from your signature image.

When uploading the signature image

Select anywhere in the signature box within the form as this will load the files saved to your computer.

Select the saved file that is an image of your signature and your signature should then appear within the signature box on this form.

Your signature should fill the signature box – very small and unclear images of signatures may not be accepted and will lead to delays with processing.

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Icon expand Can I download and complete the form on a mobile device?

No. To download this PDF you must be using a Windows or Mac PC. Mobile devices running Android or iOS are currently not supported.

Download the form to your hard drive and then open it using Adobe Acrobat Reader.

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Icon expand How do I change an official position of a party on our account?

Please select the ‘I am providing an updated specimen of my signature’ option on the Universal Mandate form. In section 3, ‘Certification’, provide an updated signature and provide the new official position. Example: ‘authorised signatory is now a Director’.

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Icon expand What if my account is for a trust or charity?

If the business/organisation is a registered charity we will require a copy of the Minutes of the Meeting.

If the business/organisation is a registered trust we will require a copy of the Trust Deeds.

Attach the documents to the final email to us (along with your Mandate)

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Contact us

General enquiries

Please call 0345 366 5592 (UK)

or if calling from abroad, 0044 2890 538459

Lines are open 8.30am - 5.30pm  Monday to Friday - Note calls may be recorded  Call charges

 

 

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