Customer information | Ulster Bank

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Customer information

Help & Support

Coronavirus update

We are committed to supporting our customers who may be affected by the Coronavirus (Covid-19).

If your business has been impacted by Coronavirus, our teams are here to support you.

In the event your travel is limited, you can manage your banking through Bankline or Anytime Banking and our Mobile Apps.

If you’re concerned with the financial impact of Coronavirus on your business, your supply chain or your cashflow, see how we can support you.

If you need our help:

  •         Talk to your Relationship Manager
  •         Call Ulster Business Banking on 0345 366 5592 
Flybe ceased trading

Flybe ceased trading on Thursday 5th March and have now entered administration.

As a result we are currently experiencing higher than normal call volumes. 

If you booked flights with Flybe please follow the guidance below;

If you have paid with one of our credit or debit cards the quickest way to register your claim is to complete this form.

If you’re currently on a trip please contact Flybe for further guidance.

If you have booked via a travel agent, 3rd party or paid via PayPal, please contact the company for further advice.

Be alert to suspicious approaches from anyone claiming to be from the bank or Flybe, either over the phone or via text or email. Trusted organisations will NEVER ask you for your full PIN or password, card reader codes, or ask you to move money from your account.

Add your signposting title here… Service Updates

See when we'll be upgrading our services and check if any of our services are experiencing issues.

Add your signposting title here… All services working normally

Bankline

Service working normally.

 

Add your signposting title here… Planned Upgrades

In order to keep our systems up to date and add improvements we sometimes need to carry out essential maintenance.

So we don't cause you too much disruption, we do this in the early hours of the morning from 02:00 to 02:40.

When we have essential maintenance planned outside of these times, we will provide an update and give you the specific times and services affected. 

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