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Service Updates
See when we'll be upgrading our services and check if any of our services are experiencing issues.
Customer information
Help & Support
Coronavirus update
We are committed to supporting our customers who may be affected by the Coronavirus (Covid-19).
If your business has been impacted by Coronavirus, our teams are here to support you.
In the event your travel is limited, you can manage your banking through Bankline or Anytime Banking and our Mobile Apps.
If you’re concerned with the financial impact of Coronavirus on your business, your supply chain or your cashflow, see how we can support you.
If you need our help:
- Talk to your Relationship Manager
- Call Ulster Business Banking on 0345 366 5592
Flybe ceased trading
Flybe ceased trading on Thursday 5th March and have now entered administration.
As a result we are currently experiencing higher than normal call volumes.
If you booked flights with Flybe please follow the guidance below;
If you have paid with one of our credit or debit cards the quickest way to register your claim is to complete this form.
If you’re currently on a trip please contact Flybe for further guidance.
If you have booked via a travel agent, 3rd party or paid via PayPal, please contact the company for further advice.
Be alert to suspicious approaches from anyone claiming to be from the bank or Flybe, either over the phone or via text or email. Trusted organisations will NEVER ask you for your full PIN or password, card reader codes, or ask you to move money from your account.
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All services working normally
Bankline
Service working normally.
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Planned Upgrades
In order to keep our systems up to date and add improvements we sometimes need to carry out essential maintenance.
So we don't cause you too much disruption, we do this in the early hours of the morning from 02:00 to 02:40.
When we have essential maintenance planned outside of these times, we will provide an update and give you the specific times and services affected.