Coronavirus | Ulster Bank


Coronavirus support hub

Helping your business through coronavirus


Bounce Back loan application queries


We’re experiencing a very high number of calls at the moment, so we’d appreciate it if you didn’t call to check your loan application status. We’ll be in touch with you as soon as we can.


You'll find further help and guidance on our Bounce Back loan FAQ page


We're here to support you

We understand it’s a difficult time for many businesses. You and your employees may be facing significant challenges due to coronavirus.

If you’re concerned about the impact of coronavirus on your business, supply chain or cash flow, we're here to help. If you're calling us, please bear in mind that it may take us a little longer than usual to answer.


Bounce Back Loans

Lending from £2k to £50k over 6 years for businesses impacted by coronavirus. No interest payments for 12 months.

See Bounce Back Loan details

Coronavirus Business Interruption Loan scheme (CBILS)

Loans from £50,001 to £5 million and no interest payments for 12 months if you've been affected by coronavirus.

Read more about CBILS

Business Loan repayment holiday

If you are an existing Ulster Bank customer you could be eligible for a Capital Repayment Holiday on your Business Loan. To request a Capital Repayment Holiday, contact your Relationship Manager. If you don’t have a Relationship Manager, you can apply online.

Apply for a repayment holiday

Government support information

An overview of government support, including the job retention scheme, business rate holidays, Covid Corporate Financing Facility and tax support.

Visit our government schemes page

Self-employment support

Self-employment Income Support Scheme (SEISS) will provide a taxable grant worth 80% of your trading profits, up to £2,500 per month for the next 3 months.

Support for the self employed

Government scheme for large businesses

The Coronavirus Large Business Interruption Loan Scheme (CLBILS) will support businesses with Group annual turnover of over £45 million to access loans of up to £200 million.

Find out more about CLBILS

Practical steps for businesses

A list of workable actions you can take that may help your business reduce the impact of coronavirus.

See our practical steps

Coronavirus: Frequently asked questions

Icon expand What support are you able to offer me if I'm struggling financially?

Our Relationship Managers and Business Banking teams are here to offer help mitigate the financial impact of coronavirus.

Support available includes:

For more information about the government support available and how to access it, visit our government schemes page.


Icon expand My supply chain and/or cash flow has been affected. What help can you offer?

Contact your Relationship Manager, local Business Development Manager or get in touch via email.

For our larger commercial and corporate customers, we can help hedge your Foreign Exchange and Interest Rate risks and assist with managing changing cash flows.

We are also ready to help you manage delay and disruption to your supply chains. Possible solutions include Supply Chain Finance (eligibility criteria applies, security may be required. Over 18s only), working capital facilities and short to medium term debt facilities.


Icon expand Are the branches staying open?

We’re doing everything we can to keep our branch services running for customers. Unfortunately we’re unable to keep all our branches open today and our remaining branches are operating on reduced hours.

We're prioritising core opening hours from 10am until 3pm. Please help us support those who need us most. Our colleagues in branches and contact centres are working incredibly hard in difficult circumstances. Please don't visit your branch unless it's critical and if you do, please practice safe social distancing.

Read all our coronavirus-related FAQs
Ways to contact us

Help with everyday banking

Do you need to check your balance, change a standing order or update your contact details? You don't need to call us for these types of everyday banking activities.


The quickest way to get most things done is through our online and mobile banking tools (criteria applies).


Should you need to speak to us regarding any non borrowing enquiries including immediate access to deposit balances with no penalty please email us using the link below. 

Urgent financial support

Contact your Relationship Manager

Contact your Relationship Manager or Local Business Development Manager to discuss urgent financial support and how we can help.


Alternatively you can apply directly below:



Capital repayment holidays

If you have a Relationship Manager, contact them in the first instance. If you don't, you can apply online.

Bounce Back Loans

Find out more and apply.


Find out more and apply for the Coronavirus Business Interruption Loan Scheme.

Business overdrafts with no fees for up to 6 months* T&Cs apply

How to apply for a business overdraft.

Government Support

You could be eligible for additional government support. Find out more on our government schemes page.

Call us

Call Ulster Business Banking on 0345 366 5592 (+44 2890 538459 from overseas) or 18001 0345 366 5592 for Relay UK.


It may take a little longer than usual to contact us by phone. We want to make sure you get the help you need as quickly as possible.


You may get a faster response using one of our alternative contact options.

Other sources of help and information

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