Coronavirus | Ulster Bank

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Coronavirus support hub

Helping your business through coronavirus

Security may be required. Product fees may apply. Over 18s only. Subject to status and eligibility criteria. Business use only.

Surviving the impact

We understand it’s a difficult time for many businesses. You and your employees may be facing significant challenges due to coronavirus.

If you’re concerned about the impact of coronavirus on your business, supply chain or cash flow, we're here to help. If you're calling us, please bear in mind that it may take us a little longer than usual to answer.

Bounce Back Loan (BBL)

Lending from £2k to £50k over 6 years for businesses impacted by coronavirus. No interest payments for 12 months.

See Bounce Back Loan details

Understanding your Bounce Back Loan

Bounce Back Loan FAQs

Bounce Back Loan Top-Up

If you've borrowed less than 25% of the annual turnover on your BBL application, you could apply for a Top-Up subject to an overall cap of £50K. Eligibility criteria applies.

Bounce Back Loan Top-Up

Coronavirus Business Interruption Loan (CBILS)

Loans from £50,001 to £5 million and no interest payments for 12 months if you've been affected by coronavirus.

Read more about CBILS

Understanding your CBIL

Business Loan repayment holiday

If you are an existing Ulster Bank customer you could be eligible for a Capital Repayment Holiday on your Business Loan. To request a Capital Repayment Holiday, contact your Relationship Manager. If you don’t have a Relationship Manager, you can apply online.

Apply for a repayment holiday

Loans and finance options

We provide enterprise owners with flexible, everyday business finance options. Whether you're after instant access to cash with a business credit card for day-to-day expenses, or a small business loan to fund a new project with, we could help you achieve your goals.

Business loans and finance

Government support information

An overview of government support, including the job retention scheme, business rate holidays, Covid Corporate Financing Facility and tax support.

Visit our government schemes page

Self-employment support

Self-employment Income Support Scheme (SEISS) will provide a taxable grant worth 80% of your trading profits, up to £2,500 per month for the next 3 months.

Support for the self employed

Government scheme for large businesses

The Coronavirus Large Business Interruption Loan Scheme (CLBILS) will support businesses with Group annual turnover of over £45 million to access loans of up to £200 million.

Find out more about CLBILS

Get your business moving again

Find help to get your business back on its feet.

Plan for exiting lockdown, ending staff furlough and rebuilding business resilience.



Returning to work

The actions to consider when re-opening your business and information to help you understand how to protect customers and colleagues.

Read more about returning to work


Bring your business online

Selling online can be a great way to regenerate revenue in this challenging time. Use our guide to see if this is right for your business.

More about moving your business online


Forecast your cash flow

Know where your business stands and find out how you could improve your cash flow with our guide to creating a cash flow forecast.

Create a cash flow forecast

Expanding and growing

Support to help you manage an increase in demand for your goods or services. Includes funding options, recruitment, upskilling your workforce, leadership guidance and exporting.



Start exporting

Whether you're starting an import export business or your existing business is ready to expand overseas, this guide could provide you with some insight on things to consider when starting to export.

Help with starting to export


Develop a growth mindset

Join our Ulster Bank Business Builder, an online community and digital learning platform for idea and early-stage businesses.

Sign up for Ulster Bank Business Builder


Take your business further, faster, with Accelerator

We've tailored our Accelerator programmes to empower established businesses looking to grow. Accelerator is fully-funded, and you don't have to be an Ulster Bank customer.

Find out more and apply

Coronavirus: Frequently asked questions

Icon expand What support are you able to offer me if I'm struggling financially?

Our Relationship Managers and Business Banking teams are here to offer help mitigate the financial impact of coronavirus.

Support available includes:

For more information about the government support available and how to access it, visit our government schemes page.


Icon expand What are the changes announced by the government to the borrowing term for the Coronavirus Business Interruption Loan Scheme (CBILS)?

There are no changes to the maximum CBILS loan term of 6 years. 

We’re working with the British Business Bank to confirm circumstances in which a borrower may be able to extend their loan tenor to greater than 6 years during the life of the loan. 


Icon expand Are the branches staying open?

We’re doing everything we can to keep our branch services running for customers. Unfortunately we’re unable to keep all our branches open today and our remaining branches are operating on reduced hours.

We're prioritising core opening hours from 10am until 3pm. Please help us support those who need us most. Our colleagues in branches and contact centres are working incredibly hard in difficult circumstances. Please don't visit your branch unless it's critical and if you do, please practice safe social distancing.

Read all our coronavirus-related FAQs
Ways to contact us

Help with everyday banking

Do you need to check your balance, change a standing order or update your contact details? You don't need to call us for these types of everyday banking activities.


The quickest way to get most things done is through our online and mobile banking tools (criteria applies).


Should you need to speak to us regarding any non borrowing enquiries including immediate access to deposit balances with no penalty please email us using the link below. 

Urgent financial support

Contact your Relationship Manager

Contact your Relationship Manager or Local Business Development Manager to discuss urgent financial support and how we can help.


Alternatively you can apply directly below:



Capital repayment holidays

If you have a Relationship Manager, contact them in the first instance. If you don't, you can apply online.

Bounce Back Loans

Find out more and apply.


Find out more and apply for the Coronavirus Business Interruption Loan Scheme.

Government Support

You could be eligible for additional government support. Find out more on our government schemes page.

Call us

Call Ulster Business Banking on 0345 366 5592 (+44 2890 538459 from overseas) or 18001 0345 366 5592 for Relay UK.


It may take a little longer than usual to contact us by phone. We want to make sure you get the help you need as quickly as possible.


You may get a faster response using one of our alternative contact options.

BBL, CBILS and CLBILS are managed by the British Business Bank on behalf of, and with the financial backing of, the Secretary of State for Business, Energy & Industrial Strategy.

British Business Bank plc is a development bank wholly owned by HM Government. It is not authorised or regulated by the PRA or the FCA.


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